A little reassurance,
just in case.

Try one bar. Take your time. If Lust is not right for you, contact us within 30 calendar days after carrier tracking shows your order as delivered.

This promise applies to your first retail order placed directly through our official website. You may open and try one individually sealed chocolate bar. Please keep all remaining bars factory-sealed until we finish reviewing your request.

For most approved claims, there is no need to mail any chocolate back. We may ask for clear photos of the sealed bars, packaging, shipping label, or lot code.

If we specifically request a return, we will provide and pay for the return label. Returned food products are never restocked or resold.

For an eligible claim, we will refund the product price you actually paid after discounts, applicable sales tax collected by us, and standard outbound shipping paid to Lust.

Expedited or priority-shipping upgrades and import duties paid directly to a carrier or customs authority are not included, unless the issue was caused by us or applicable law requires otherwise.

If an item arrives damaged, melted, deformed, opened, missing, incorrect, or potentially unsafe, contact us within 72 hours after confirmed delivery.

Send your order number and, where reasonably available, clear photos of the product, outer package, shipping label, and lot code. An unboxing video is never required.

Once verified, the choice is yours: a free replacement or a refund for the affected item and its applicable standard shipping charge. We will not ask you to return an opened, damaged, melted, or potentially unsafe food product.

Contact us if tracking has not updated for 7 business days after the latest estimated delivery date, or if the carrier confirms that your package is lost.

Once verified, you may choose a free replacement or a refund of the undelivered order, including standard outbound shipping paid to Lust.

If tracking says “Delivered” but the package is nowhere to be found, first check the delivery area, household members, neighbors, building reception, and the carrier. Then contact us within 7 calendar days of the delivery scan so we can investigate.

Changed your mind before the order ships? Contact us as soon as possible. We can cancel an order before it is handed to the carrier, although cancellation may no longer be possible once fulfillment has begun.

Approved refunds are issued to your original payment method within five business days. Your bank or payment provider may need an additional 3–10 business days to show the credit.

If the original payment method is no longer available, we will agree with you on another lawful way to receive your refund.

Email support@lustchocolate.com with your order number and a short note about what happened. Include photos only when they are relevant.

We aim to acknowledge your request within one business day and reach a decision within two business days after receiving the reasonably required information.